Contact Sandstone Water Restoration

What can you do while you wait for the crew in Sandstone?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will the team ask about your Sandstone home?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether the water came from inside the house or from outside.
• How much of the lower level is finished space.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Sandstone date mostly from the 1990s to 2000s, and the decade tells the crew what kind of pipes to expect.
• A good callback number, in case the call drops.
• The name of your insurance company, if you've already decided to file.

Short answers are enough, since the crew will look at everything again in person.

What should you expect when the crew shows up in Sandstone?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

What should the crew know about homes in Sandstone?

A lot of Sandstone dates from the 1990s to 2000s. In homes that age, water heaters and washer hoses are common sources of leaks. You'll see two story homes across Sandstone. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Mention any of this when you call, and the crew will plan around it.

Which areas around Sandstone can call this number?

Calls from these Sandstone neighborhoods come to the same number:

• Sandstone Lakes · much of it from the 1990s to 2000s, many with finished basements
• Sandstone Meadows · homes from the 1990s to 2000s, finished basements are common
• Sandstone Woods · built mostly in the 1990s to 2000s, finished basements are common
• Sandstone Ridge · much of it from the 1990s to 2000s, many with finished basements
• Sandstone Crossing · much of it from the 1990s to 2000s, many with finished basements
• Sandstone Village · homes from the 1990s, finished basements are common

Calls from Somerset, Hawthorns, Tanglewood, Sagamore, Limestone Springs, Lake Stonebridge and Saxony come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do people ask before calling about water damage in Sandstone?